Plex please check that the file exists and the necessary drive is mounted reddit. 5 Bui May 10, 2019 · Click Shared Folders. At the beginning there was a problem with a transcoding folder that was not writable. If I use the Mac to add new content to my Library and then toggle the HDMI to continue working, the server will run for some time before stopping suddenly, telling me to "Please check that the file exists and the necessary drive is mounted. Jun 22, 2014 · The reason Plex can't read below a certain point is default linux permissions. avi. My dataset is not being used as an SMB share. Feb 15, 2017 · or. Then run Plex and in Plex you can set the file locations. Share. Settings --> Manage Libraries -->Movies-->edit-->add folders OpenPHT will not play videocontent (have not yet been able to test audio) from Plex Cloud. Tried enabling hardware transcoding for Plex on Synology DS920+ and now getting the message "Please check that the file exists and the necessary drive is mounted. The linux rule states that one unprivileged user (plex) cannot see another user's files (what's in your home directory) without express 'read' permission being granted. I think chown failed because the owner is set by how it is mounted and can't be changed for individual files. my pointed mount folder is on my home/user/PlexMedia. This guide shows one of the ways to add NTFS drives to your Fedora/CentOS/Ubuntu Linux distribution. I'm getting a similar notice. I have PLEX set up to check for changes in a library directory and make the appropriate adjustments when it finds a change. Give Read/Write permissions to the PlexMediaServer user. Which obviously will not work on slower Arm type syno boxes. For example some directories where i have movies or series, the permissions are: Hi , Thank you for keeping us posted! We will be more than happy to assist you further. Please verify that the file exists and the necessary drive is accessible. Plex is not able to access my tv/movie directories. 0 - Update 2023 with a few corrections like HDR, and an emphasis on using iGPU nowadays rather than nVidia (although that still works!) for HW transcode work. Save the changes. Do the following for each of your media shares. " For questions and comments about the Plex Media Server. Restarting plex server AND the android TV app seems to fix it until the issue is encountered again. In your dataset permission, the one you want to share with the jail, you need to have the following settings under "Mode": Other => Read => enabled. In reality, if you have just one section for your TV Shows, you will have to choose one structure or another. Mar 9, 2021 · I’ve probably screwed something up because even now on the plex tv app it says “Playback error-Please check that the file exists and the necessary drive is mounted” Jan 7, 2015 · "Please check that the file exists and the necessary drive is mounted. 0. Please check that this file exists and the necessary drive is mounted. The files and folders are there but the Plex UI Feb 3, 2017 · Whenever I try I just get an error that pops up saying "Unable to play media. Please check out this support article here on how to resolve a channel playback issue. A Plex user should consider comparing the path of the problematic media with a normal one to check any extra words, missed words, or blanks. This is the case when its either local or remote & the Movie library works fine for me and other users in my household I did the recommended of checking the file locations and Jan 4, 2024 · To perform a Plex database repair (the steps on Windows, macOS, and Linux are similar, check details here >> ): Step 1. " Hello, I followed this guide - Plex on Docker on Synology enabling hardware transcoding to try and get hardware transcoding working on my Synology DS920+. The only way to fix it for me is to restart the shield. just add the extra/extra2 to the loader and reboot the dsm system, on boot it should remove jun's i915 driver if present and make syno's ootb driver working. it will depend on the remote your generating, some require a wired remote and some wireless, but it really depends on what the apps tells you to use. I followed the youtube guide on the FreeNAS youtube channel to a T. ” This has occured 3-4 times over the last 2 days. The script then adds the best scraped release to a selected debrid service The problem is that sometimes hard drive doesn't get mounted on the host and instead the host passes the OS filesystem to docker container which happily takes it and starts writting data to it. Furthermore, Plex is an enourmos resource hog. Under files it will list the path it is looking for the file. #1. This procedure is intended for use with the dpkg package You can use Get Info in Plex to see where it thinks the file should live, and then verify whether that location actually exists. The drive is mounted using rclone mount and animosity22’s settings (awesome by the way, thanks). Synology’s Protip: If Plex shows files are inaccessible after setting up DrivePool, check file permissions on the originals I recently set up StableBit DrivePool and was wondering why some of my files, seemingly at random, were flagged inaccessible. 2. 90% of the songs work fine, but some of them have this error: "Please check that the file exists and the necessary drive is mounted. library. This week, something changed. When I change the file name of one of the files that PLEX didn't display the first time through, PLEX identifies that there has been a directory change and creates a NEW Season 09 entry in the library screen containing the Jun 5, 2020 · If you set up your files in the folder structure you want on the NAS. Something’s has changed itself and it’s driving me nuts!! Any help please? 🙂 I have both used the Plex server running on the shield, and running my NAS, and played the media on the Shield, or on a ROKU TV. On mobile apps, it works fine. ago. Inspect the Plex media info any item to find out at which drive letter Plex expects the files to be. If I start a video via Android app in local Wlan everything is normal. create access permissions for this user on the NAS (you need to use the same user name and password on the NAS as you are using on the Windows machine. 29. I followed some old instructions to add a plex user and group with specific GID and grant full access to the data set. Nov 15, 2020 · Plex Media Server for Synology DSM 7 - Release This document is to share changes made with DSM 7 and resolve any unforeseen issues before you attempt migrating to DSM 7 for Plex use YOU ARE URGED TO READ THIS THREAD COMPLETELY BEFORE PROCEEDING OR ASKING QUESTIONS DO NOT INSTALL Synology BETA software UNLESS INSTRUCTED. The id 100998 on the Host equals to the id 998 in the Container. It seems that there is some problem with permissions, maybe? Or is it because of the docker being completely separate by default? Apr 25, 2017 · This has been working fine for many months until the last week when WDMyCloud was updated to the latest firmware (v04. Feb 15, 2015 · Yes. File permissions are stored in the filesystem. The issue I am having is that it doesn't see my media files the data folder is empty per plex. Here is the interesting part. Yeah basically, there are just a few extra steps :) Inside plex, you can add movies and shows to your watchlist. Oct 14, 2018 · Search titles only By: Search Advanced search… Oct 18, 2018 · Hi there, So I’ve just moved some of my media library to gdrive via rclone. Press Windows key + R to open up a Run dialog box. At this time the FreeNAS shares are still stable and never having an issue but my UnRaid shares seem Jun 25, 2021 · I try to find a solution on the internet and failed. I created a shared folder, mounted it on my PC as I did with the Drobo, added movie files to the folder today, and then added the mounted drive to my Plex library. We hope this helps. Which was in fact redundant because I am also using full disk encryption. 3. The last thing I need to do is select the location of my files. Highlight one media share. It was working fine but suddenly I couldn't see/play any files, on the TV I still see the folders, but the files inside aren't visible. Reply. Aug 2, 2021 · Server Version#: 1. But a few days ago, Plex started not to show some of the new files I added. When I added TV shows to Plex I could see the Movies and TV shows folder like I expected. Plex's cache might show everything correctly, so you should check through the VM's OS instead. Jan 31, 2018 · Plex is starting normally and all videos are found. When I do have to edit something already IN the array- say, edit a filename or correct a year, so that PLEX correctly identifies the file, I DO have to unlock the share. Jul 21, 2023 · Please verify that the file exists and the necessary drive is available. On the Plex web player on Windows, Samsung TV and android phone, it says ‘Please check that the file exists and the necessary file is Jan 16, 2017 · Yes i installed it the same way as you mentioned. Aug 10, 2019 · Please check that the file exists and the necessary drive is mounted. Dec 29, 2020 · Please check that the file exists and the necessary drive is mounted. 5. Closed Kodi, tried Plex, same thing: " Please check that the file exists and the necessary drive is mounted ". To pass "--help" as a parameter, as the instructions direct, you need to modify this field to add the parameter OUTSIDE of the quotes. plugins. Supposedly has few sub directory with my files on them. Click the Permissions tab. tv it will give me that error, but only on Ok, then run the scan on your plex library. 04. you should see devices in /dev/dri then". Here are the steps I took when creating the Jail in the first place. That disk is formatted with NTFS. If that’s done, make sure plex server have at least read permission to those mounted directories. Essentially every file would do a trip out to google and back to the server and then to the client (if I have the functioning correct here). WARNING: This procedure will not work for SNAP, Docker or other container mechanisms unless expressly handled within the confines of the container. It comes up with an alert "PLAYBACK ERROR - Please check that the file exists and the necessary drive is mounted. Please verify that the file exists and the necessary drive is available". S. Click the Permissions tab then in the Local users pulldown, select System internal user . I have onedrive mounted as a network drive and it works fine as long as your willing to wait a couple of sec every time We would like to show you a description here but the site won’t allow us. All at the same time (plex supports multiple servers) I have also run the PVR on the Plex server on the shield, and it saved the recordings on a share on the NAS, through WIFI (5Gz frequency). Then disable media deletion for security afterwards until you need it next time. Once new content is found, selected torrent indexers are scraped for releases. My Plex Server is Ubuntu 18. My first thoughts were that the TV doesn't support the MPEG2 TS feed from the HDHomeRun, and my NAS is not powerful enough to transcode. Plex can see the volume but none of the folders inside. i tried to add plex media library, I can see the mounted folder, but nothing inside the folder. To make this even more weird all files work perfectly on my android phone (I have plex lifetime Jun 10, 2022 · My catalog of films/tv shows is visible on my Mac/phone/tv and all the files are present in the Plex folder of the My Cloud Home storage. Please check that the file exists and the necessary drive is mounted. That's a windows filesystem so it doesn't store ownership and permissions in the normal way. none of it working for me. I tried updating today in case that’d fix it, how It is supposed to automatically refresh metadata on file changes, but it isn’t so good at actually doing that. Oct 28, 2023 · Server Version#: 1. However you then moved the file into a proper naming scheme: media\series\season\file. I am using FSTAB to mount my shares at boot. It all works. My storage partition is mounted to /mnt/homeserver So Plex doesn't see my storage partition and can't add folders to the library. I went to the data folder and did a "ls". Click 'Apply' and then 'OK' to close the properties window, and run the WoW_tweaked application from the shortcut you just created and Feb 28, 2019 · Mounting NTFS drives on Linux and why the hell its so hard for Plex to read it. I have had it this way for YEARS using FreeNAS and I just recently started to add to my library with UnRaid. g. Comparing the path of the problematic media. Both, the files exist and the drive is accessible. 2. run the script under this special user account. Refresh metadata. You need to use the GUI to set the permissions to allow your user to access the files. I uploaded files using cloudplow and it got uploaded and created all the necessary folders (Movies etc) on encrypted gdrive (according to rclone lsd command) However When I tried to play these films in Plex I got "Please check that the file exists and the necessary drive is mounted. When I added storage I selected the media dataset I created, and the destination was the default media folder. total 210 drwxrwx--- 12 100000 100998 965 Feb 4 13:50 Once you change that, you don't even need any custom mappings in your config file (you can remove the mappings from config). 30. exe" --help. I have generated one garage door remote once and it was wired. "File associated with this item is not accessible by the server. 32. Kinda looks like a permissions issue maybe, but I've never had this issue before. Those same files do play from the NAS directly confirming that the drive is mounted. 1). I am running PMS in a Docker container, I alreday had a container created before staring the guide and one of the steps was to export the settings to change them re-import them, this results in creating a new container. It’s possibly the file markers somehow corrupted in the database. We often need to manually scan/refresh or schedule scans to add new However, I can't add my media because Plex doesn't see my media. The Plex Media Server is smart software that makes playing Movies, TV Shows and other media on your computer simple. Since then the library stopped updating and I cannot play any files. " r/datarecovery • Recover data from SSD (DMDE says disk not accessible) Media Unavailable The file associated with this item is not accessible by the server. 7. Or the message “Please check that the file exists and the necessary drive is mounted” Photo by Plex Check and do the following: Re-scan all your media and refresh libraries. 5929-a806c5905" (newest version as of this post). Check the box for Plex and give it access to the share at whatever level you like. 6364 Player Version#: I am new to Plex server hence may not be familiar with the settings. This will ensure that Plex Media Server searches in its folders and subfolders for any new, changed, or removed media files. I have music run through Plex. And on the web interface I still see the thumbnails of shows, but when I click on something I get a Playback error: Please check that the file exists and the necessary drive is mounted. For the record, it was definitely files that had E-AC3 audio that were not transcoding properly. The files are available, and I’ve been able to access them locally. On app. 5" diagonal Software Version; 12. I logged into bash onto the docker: docker exec -it plex-pms bash. Jul 19, 2018 · 2. Looking in Krusader, the file is definitely there. Try scanning the Jan 21, 2024 · While the drive is mounted, and the server seems to see all movies and tv shows that are in the mounted drive. If that doesn’t work, I wish you the best 🤷🏼‍♂️. This will show you how to install Plex on your Synology and then suggest a couple ways you can organize your media. If new content shows up but won’t play, refresh metadata. This is strange because I know that the files are on my hard drive because I can see them Jul 9, 2023 · Important: If you are entering these commands on Linux to repair Plex’s database, you will need to add a 7th command: chown plex:plex com. Oct 10, 2019 · I can see the folder but Plex sees it as a file it cannot open (See screenshot) If I create a new destination say change it from media to FreeNAS, the media folder is then visible in plex but is empty and the same issue persists with the newly created destination. If anybody wants a straight solution go to library in account settings and click advanced settings click allow media deletion go back click on your movie click get info and delete the path/directory to remove it completely forcefully thank god. Checking each drive individually on unRAID, it seems like drives 1, 4, and 8 each have a folder for this movie, but only drive 4 actually contains the movie. “Playback Error Please check that the file exists and the necessary drive is mounted” Mac OS Catalina External USB drive has worked Jan 16, 2024 · Music "Playback Error" 1 - 4200X ran music for 3 days never stopped 1 - 4230X ran music for 3 days never stopped 1 - 4640X ran music for 3 days never stopped The above status were run on all 3 TV's 2 Roku Streaming Sticks 1 TCL Roku TV 75S555 - 75" class: 74. I changed the plex user permissions to RW since DSM 6. " If I play the song through Plex directly on the server it works (This is at 127. Other=> Execute => enabled. This page is community-driven and not run by or affiliated with Plex, Inc. May 3, 2015 · Turns out this was occurring because I had enabled encryption on my home folder. Expect it to change. Screen shot of the permissions is below. 05. 5 - Added video reference to a YouTube video (at the very end). " "Please check that the file exists and the necessary drive is mounted" s1001 (Network) "Exception caught determining whether we could skip '[ShowNameHere]' ~ Null value not allowed for this type" I just completely recreated my Plex server to have a fresh start, so the libraries are still scanning. Enable "Set permission recursively:" to update the files that are already in the dataset. If your server is on Windows and your content is on an external drive, one somewhat common issue is that Windows changed the drive letter of your external drive after a reboot, so now Plex can't find your content May 11, 2024 · Please check that the file exists and the necessary drive is mounted. However, on Plex, it can see the two HDDs but NO files in them. This happened on my android-tv, and when trying to use plex. Dec 20, 2023 · Server Version#: Version 1. Even if you reinstall the OS, the permission settings in the ZFS pool will still be the same as they were. I've added the "plex" user on my synology to all user groups, and given it read/write access to every volume on the synology and still no joy. But when I try to play in browser or via app in external network, the videos just don't start. Directory read permission is in two forms. I want to add a check to verify the mount points UUID before passing it to docker so it knows that it is infact the external hard drive. I have my Linux and everything on one SSD and I bought two separate HDDs for files, one of them being for Plex. Installation of both went smoothly. It depends on your server download and upload speed and the size of the files itsefl. I built my first home server and installed Linux (Mint) and got my whole Plex server setup. Is there any way to get windows 10 to connect to the SMB share and plex to see the files again or should I just delete everything and try over again. Edited June 27, 2019 by imyourdaddy Dec 28, 2020 · Who can access the file, not what they can do with the file. I created a user with read/write permissions and mounted the SMB to CasaOS/Debian with that user. • 2 yr. plexapp. If it doesn’t work, refresh metadata on specific files that are causing issues. New files will not be automatically added to the library. plex. It all worked fine for a long time. Now "check that the file exists and the drive is mounted" on every single thing I try to play. I tried updating today in case that’d fix it, how Jul 9, 2017 · This document is of primary interest to anyone who has connected USB drives or has media on other internal drives but user plex can’t access it due to Linux’s default security mechanisms. Error: Unable to Play Media / Please check that this file exists and the necessary drive is mounted This, Apr 11, 2023 · The easiest way to check this issue in my case was df -h, which says to me that it was recreating the folders/files on the VM's hard drive's space rather than the share. TLDR: Go into each drive, maybe click into folder. If it is the latter then plex probably doesn't have permission to access those files and you need to look into that and set the permissions correctly. Hello! I have a Seagate external hard drive, and even though I know external hard drives aren't optimal for Plex, it has been working perfectly since I bought it about a year ago. 6486_1. " I'm not really in the mood to move everything back to the array to test it out right now, but maybe soon just to see if that's the underlying issue. i recently link media library to plex server and all the media starts to pop up, however as I proceed to tidy the file naming in my Libary in Synology folder side i realised my plex do not refresh the names of the movies titles, and worst it can no longer be played as it Plex Version: 1. Jan 11, 2013 · Plex will still try to transcode it. The command line acts with root permission. Please remember, You’re Aug 29, 2014 · Aug 10, 2014. Is this the cause? And if so, what's the fix? Go to an ep/movie that has this issue and click on the 3 dots "" on the left and click "info". I get error: Please check that the file exists and the necessary drive is mounted. Did you mount your media directories in GLaDOS to plex jail? If you did and mount those directories at /mnt/, you can go inside plex jail “iocage console jail_name” and check with “ls -la /mnt/“. 6. Now this corrected and the transcoding I am running plex via docker on CasaOS/Debian; my media is mounted on a Synology NAS. The file associated with this item is not accessible by the server. It complains that all my media is inaccessible. The above example would look like this: "C:\WoW\WoW_tweaked. I've already mounted successfully as well from my onedrive folder to debian folder. Need Help Please! Jun 26, 2020 · I am also having this problem. I'm having the same problem but on PC. 1. I clicked on the “scan library files” button, but happened. Best regards, John Plex can be confused if it sees more than one naming scheme: eg from your post you say the file was first placed in media\ and Plex found it: ok. I actually don't have any issues just "playing" things from PHT. This works fine from the apps (iOS/Android). Then compare it with the current drive letter. 4881 I upgraded to DSM and followed carefully all related Plex instructions. However, file browser in Casa OS has no problem seeing those files. Other file types seemed ok as far as I can tell but guessing they were likely AAC and didn't need transcoding, I unfortunately didn't pay much attention to the files that were working properly and was only check ones which didn't work. 25 (Official) I created a dataset on my primary pool called plex. Mar 20, 2019 · Photo by Plex. it has gotten a different drive letter after being removed and connected again. I've backed up my server files (and renamed the folder located in "C:\Users\ [USER]\AppData\Local\Plex Media Server", and fresh installed Plex Server for Windows "1. . Jun 20, 2019 · The solution would be to: create a user account with administrative privileges. If you’re new to Plex then reading this thread in sequence is probably the best approach. Is that path still valid ? Have the files been moved ? You can perform a re-scan (arrow in a 3/4 circle in the top right of movies/tv shows) to find the most recent file locations. My plex is PGID and GUID, 1000 with his the admin user for this machine. My library loads but I can't play anything. I also tried creating a new volume but plex still does not have permission to that volume. 23. I havent dont any changes to any files, and I have verified that all files are present and accounted for on disk. I am still getting this same message Jail: <jailname> has a missing configuration, please check that the dataset is mounted I ran out of space on my Drobo so I bought a Synology 1522+ with some much bigger drives. I am trying to set up Plex, and I followed the video tutorial put out by FreeNas, but Plex is not reading the files. V2. " And there is nothing in /mnt/remote and /mnt/unionfs Drives are mounted. The script checks the watchlist of specified users for changes every 5 seconds. This way the group id (998) for plex in your container will have permission to access it. It doesn't work from the web interface, "unable to contact this player", but that isn't that big of a deal since I've bought the apps. Not even the orange circle that usually shows up when I click on it. I have added a new library and the media is found in plex, click play on another device and the streaming starts… However, ~25 mins in to my stream, I am greeted with the following Plex error: Playback has been V1. Apr 11, 2020 · Installation and Setup of Plex Media Server on Synology This How-To is in multiple parts to make it easier to find whichever specific step you’re looking for. there are some solutions I found like trying DHCP server, fix gateway IP, check and edit datastore name if there is an empty "space" etc etc. Step 2. BUT i dont think that the Sub-Zero plugin will work because of file permissions. e. 27. Considering that before plex I could play any video file I wanted this is obviously a step back. As I could and still can see thumbnails for all pictures and videos I assumed all was working well. Nov 30, 2021 · 1. When I try to navigate to "add folder" to my library, Plex just can't see the folders ( pic I upgraded to DSM 7 recently and now I cant view my library. I don't really know if this works at all. 00-315). Here’s what you need for a Plex server for local content (assuming a “good” playback device) and for some Stale File Handle for SMB share mounted on Plex Server. I have restarted both Plex and Synology many times, and rescanned the libraries Took another look at your screenshots. The message "Please check that files exist and the necessary drive is mounted" keeps popping up. 7557 Running Plex Media Server on a 2023 Mac Mini with OS Venture and for the last week i’ve periodically received the tag line message when trying to access files from my TV Show library. Mar 10, 2024 · Due to Plex’s native lack of support for automatic and partial scanning of mounted cloud storage, WebDAV, and other non-local storage solutions on local systems or devices, it’s inconvenient for us to manage media files from mounted directories in our media library. For that reason it appears to be impossible to actually play any video files through plex. Click Edit. If the two are not the same, change the drive letter of your media drive back to its previous letter. Hello, I decided to scan the HDD with smartmontools on proxmox, after the scan when I go to plex (which is on a Ubuntu VM, I did the scan on proxmox server itself), I can't play any videos, when I go to library settings, it doesn't see the mounted drive files. All folder has permission drwxr-xr-x. P. Sep 18, 2021 · 2) Select the Plex folder and click Edit. db Step 6: Backup or delete the following files, or move them elsewhere if you find them with the original database. This thread is a LIVING document. When playing back a 1080p movie on the Plex server itself, the movie is very choppy. Next, type 'cmd' inside the text box and press Ctrl + Shift + Enter to open up a Command Prompt. Cryptolien. Now repeat the above sequence for each of your media shares in use by Plex. 'r' is to read the names of the files in a directory Yes, the newly added files ARE at-risk from ransomware/infection UNTIL they're transferred off the cache drive and into the array. " Aug 8, 2021 · The message: “Playback error: Please check that the file exists and the necessary drive is mounted” appears on when attempt to play directly from the PMS on the Synology NAS; on the mobile devices, it does not report a message but just doesn’t play. tv. iz um ok vc om cp pk ly io ks