Tell me about a time you had to deal with a difficult patient

Tell me about a time you had to deal with a difficult patient. Jan 2, 2018 · Here’s a tip: Try to sit down with the person; face to face, lean in towards them and look them in the eye. This could be a hard skill like drawing blood or it could be a soft skill like communication. 1 Example Answer 1. Tips for Dealing with Difficult Patients in Nursing. Mar 10, 2023 · Here's how to handle challenging patients: 1. Aug 7, 2022 · Upset or angry patients can drain your energy and ruin your entire day. Jun 30, 2023 · Employers may ask you to tell them about a time you worked with difficult people to make a behavioral assessment regarding how well you work alongside others and what strategies you use to handle conflict at work. Focus on how you used your skill set to remain calm and follow procedures for handling the upset patient. Aug 14, 2018 · 2. . 7 Other Interview Question and Answers. Use good judgment to identify the best of those solutions. To begin, outline the situation to set the scene. For some reason they didn’t like me, the communication didn’t really work, and on the top of that they did not work as hard as Interview question for Registered Nurse. (Task) As the assistant manager, I've had to lead the proverbial 'welcome committee' many times. Add a Comment. By preparing ahead of time, you can provide a concise, well-structured, and compelling answer that shows off your customer service skillset and ultimately helps you stand out We would like to show you a description here but the site won’t allow us. com/21-great-ans Nov 19, 2021 · To better deal with patient emotions, she shared her 10 strategies for resolving conflicts. Then, gather your meds, supplies, get your computer on wheels, and head into the “difficult” room first. This conveys interest on your part and may take the person off of the defense just a bit. Take your time, educate, explain what you are doing and why. A patient you are trying to help is confused, distressed and they refuse help. "Tell me about a time you had to handle a difficult patient. The second reason that “Tell me about a time you dealt with a difficult customer” gets asked is to get more insight into who you are as a person and how you solve problems. Asking about what makes you angry and how often you get angry can expose how well you handle your emotions in challenging situations. One employee tried really hard–you could see it, the job mattered to them, and they apparently cared a lot about what the others thought of them. Recruiters ask this question to test your conflict resolution and interpersonal skills. . Employers love to ask behavioral interview questions like, “Tell me about a time you went above and beyond to get the job done. Dec 1, 2023 · When preparing for a job interview, you may encounter the prompt, "Tell me about a time when you had to make a difficult decision. • Tell me about a time when you had trouble completing an assignment due to a system or equipment failure that impeded your productivity. Physicians cannot control the patient's behavior, but they can control their own reaction There is always a workaround when faced with a difficult situation. As a former recruiter, I’m going to show you, with plenty Create bridges of communication and trust. It also comes across as overconfident and could be off-putting to the interviewer. STAR stands for Situation, Task, Action, and Result. Example: "One of my patients refused to take her prescription and spat the pills at me. Ninety-three percent of communication is body language and non-verbal efforts which means it’s so important to pay attention to what your body is doing when you’re talking to a difficult patient. How to answer “Describe a time you had to make a difficult decision”. The keys to managing encounters with manipulative patients are to be aware of your own emotions, attempt to understand the patient's expectations (which may actually be reasonable, even if his or Oct 10, 2004 · If their diet allows, offer them a little ice cream or some chicken broth. " (Situation) Last month, I had to collaborate with another project manager with a different working style. 4. I’m only 2 hours away! I was just starting to trust him, too! I think that when I told him I was dealing with depression, it scared him off. Apr 2, 2024 · Give me an example of a time you had to deal with a difficult patient. Describe the situation and how you resolved it. 3. Creating a suitable environment for a patient encounter can help you manage the situation before it escalates. You can’t do one without the other. you had to deal with a difficult patient. I just stay calm and listen to their concerns. Jan 16, 2018 · Pay attention to your body language. To succinctly answer this question, focus on something about yourself that relates to the nursing role you’re interviewing. Give them plenty of space to speak. Once you’ve listened to what they have to say, go a step further and ask questions. Dealing with difficult customers is no problem for me. Aug 24, 2022 · First, peek in on all your other patients and make sure they are stable, safe, and keep them updated as well. Tell me about a time when you had to deal with a difficult patient. Tell me about a time when you had to confront a coworker. Evaluate the effectiveness of your solution. May 27, 2024 · Chances are, it’s going to come up in your nursing phone interview as well, so make sure you nail it from the start: The Perfect Answer to the “Tell Me About Yourself” Interview Question. Aug 13, 2021 · Asking this question gives an interviewer insight on many key traits including: How well you listen. As a nurse, you’ve got to find ways to provide exceptional care to all of them. She was in Jul 31, 2017 · This question allows you to talk about your strongest skills and abilities as related to the job. Mar 21, 2024 · 9. – Reframe the question into a ‘Tell me about a time’ question. Describe a situation when you reached a goal and tell us how you achieved it. Here are 10 behavioral questions you may be asked in a nursing interview: 1. If you wanted, you could also just leave out the part of you being an EMT and just tell the story “I had this patient. Nov 25, 2023 · When interviewing for a job, you may encounter a question like "Tell me about a time when you had to work under pressure?" This is a behavioral interview question that is designed to assess your ability to handle stress and pressure. Everyone loves to talk about themselves. Jul 27, 2023 · Express that you take your patient's concerns seriously and provide an example that shows you can help them through any situation with empathy and problem-solving. Reminding yourself that the customer isn’t angry Nov 14, 2020 · Interview Question: Tell Me About A Time You Handled A Difficult Situation? (The BEST Answer!) by Richard McMunn of: https://passmyinterview. Apr 26, 2024 · 8. ”: I encountered a situation in my previous position as a business analyst. It also happens to be a two-way street. SBAR. This part can provide the hiring manager with context so they can understand the rest of your answer. livecareer. Review labs, pending tests, doctor’s orders, and give them a Apr 23, 2024 · His career background includes fields as diverse as education, hospitality, journalism, copywriting, tech and trivia hosting. Tell me about yourself. Tell me about a challenge you faced at work and how you overcame it. To help you navigate these annoying situations,here are some of the practical tips I have used. How did you correct the situation? Give a specific example of a time you had to deal with an upset co-worker, patient, or other customer. Sample answer 1: My goal has always been to find a career that challenges me while also allowing me to make a difference for the better in other people’s lives. And they also know that change is ever-present in a modern corporation of Interview question for Cardiac Monitor Technician. They can cause the doctor to feel stress, anxiety, anger, and helplessness, and can even lead to a dislike of the patient and the use of avoidance strategies. Oct 15, 2016 · Have a basic theme to go on if you do get stumped. But it’s also because it allows your client to let off steam. What interviewers want to find out when they ask “How would you deal with a difficult customer?”. Your answer to this question may allow an employer to glean insight into your personality, perspective and approach as a To effectively answer the question "Tell me about a time when you had to handle a dissatisfied customer or client," you should follow the STAR method. Jul 28, 2023 · In a recent survey from Tebra, 42% of patients are “frustrated” when left waiting for a doctor’s appointment, and 1 out of 5 patients think waiting up to 15 minutes is too long. Whether you can avoid creating drama. com/ 6. Video Transcript. If I get asked, “Tell me about a time when you handled a difficult situation,” and I’ve got nothing and am drawing a blank, I say something like this: “I tend to May 18, 2023 · A question like this unveils more about your interpersonal and problem-solving skills. Both tactics are unlikely to impress. Interviews have a lot of bull shit questions but this isn't one of them. Nov 29, 2023 · 1. And you told me to tell him! I started cutting again. If you’re a nurse practitioner or are looking for an NP job, you’ve likely heard this classic job interview question before: “Can you tell me about a time when…”. By working on your communication skills, you might be 5. 13. On many occasions, I've had to adapt to a new manager. Listen intently. Aug 12, 2019 · There you have it! To give you more guidance as you practice your own response, here is a sample answer to the question, “Tell me about a time you handled a difficult situation. g. Describe a time when you had to deal with an angry or upset client. Engage the Patient. This question often prompts two possible reactions; to say you’ve never worked with a difficult person, or to reach for the particularly annoying person that brings out the worst in you. 2) Explain the problem 3) Outline your actions 4) Share the results. Here’s the Big Takeaway When Dealing with Difficult Patients. Question: Tell me about a time you were required to teach a new grad nurse something and what was the outcome of your teaching? 6. Here’s an example of the STAR technique. This particular PM had a much more relaxed approach. Allow the patient to vent at you completely if needed – they may need to get some things off their chest. This is the part of your answer that will set you apart from others. Step 1: Steer clear of clichés. Apr 2, 2017 · Listen to the explanation as to why they are angry: Demonstrate active listening skills such as eye contact, nodding, verbal responses (e. To test your ability to handle stress. They’re looking to hear how you Remind yourself that you cannot control the situation. Your job is to turn that angry energy into energy the patient can use to get well. Dec 27, 2018 · When an interviewer asks you to talk about dealing with difficult people, it’s not a trick question or an invitation to vent about your awful former co-workers. This response could compromise the doctor’s ability to Dec 25, 2021 · Try to come up with an answer that will show why this line of work interests you and how your motivation can make you a better nurse. A physician walks into the exam room and the patient says, "I can't believe you made Dealing With Difficult Patients. Why did you decide on a career in nursing? What do you find rewarding about being a nurse? How you deal with someone who isn’t satisfied with your patient care? Dec 14, 2021 · Think about a time during your career when you needed to make a decision without all of the information you would typically possess. Another fundamental requirement for a positive interaction to occur is ensuring that the patient’s psychological safety is ensured. Nov 3, 2022 · Tell your interviewer how your response affected the situation so they can see that you're a problem-solver. Then explain why that situation was challenging, what you did to handle it, and what the outcome was. Tough job interview questions like: Tell me about a time when you had to work with a difficult colleague. The next component of the STAR method is explaining the "task," which is the role you had in the situation. 2 days ago · Tell me about your experience as a medical assistant. High-stress situations can make people upset. I have a main answer that applies to a lot of different scenario-based questions, and it centres around communication. Study with Quizlet and memorize flashcards containing terms like Tell me about a situation that you felt stressed/pressured?, What are you strengths and weaknesses?, Explain a time when you had a difficult time with a patient and how you handled it, and more. The patient didn’t listen I went to charge RN explained what was going on could I sit with someone else her response was I’m sorry I took it higher called Nursing Administrators and I was removed Mar 10, 2023 · Action: Explain how you resolved the issue, such as the manner in which you spoke to the customer, what you told the customer and the solution you offered to the customer. You’ll also probably receive notice from staff about these patients before entering the room. So, she asked me to enter 80 more hours that month, and then I would subtract those hours from the following month’s timesheet. Take the patient’s remarks personally. The interviewer wants to know if you have experience in what they are asking. Jun 10, 2023 · This question is a “Have you ever had to” style question. The patient was verbally abusive, and I politely told patient this not way talk to me please dnt use this kind of language. ”. They ask this question in retail, customer service, nursing and more… to test your work ethic and other important traits. K – Keep It Positive: Always use an example If you haven't specifically had a conflict with a coworker tell them that and then tell them about a time with a classmate even if it was 10 years ago. Explain the problem. The most difficult interview questions to answer for most people are ones that ask you to tell the employer about a specific negative or challenging situation you have dealt with at work. Create a suitable environment. Like I mentioned above, everyone has had a difficult boss at one time or another so there’s no need to pretend your working relationships have always been 100% perfect. It is important to answer this question effectively to demonstrate that you are a good fit for the job. There are two ways to handle a difficult patient: The first approach is that a particular patient is always demanding, and you do not have to listen to him/her. Hiring managers and interviewers are aware of our weaknesses. This is, naturally, about customer service skills. Choose a relevant decision to talk about. Nov 13, 2016 · Tell us about a time when you had a difficult patient. I've never had any complaints from customers before. Nov 16, 2018 · Here are four different types of challenging clinical scenarios and tips on how to manage them. How did you handle that situation? Tell me about a difficult or uncomfortable situation you experienced as a nurse. You’re right, as a PA student, you typically don’t need to deal with those things and it’s not expected of you anyways. Describe a situation where you felt you had not communicated well. This question is designed to assess how you handle challenging situations. Tell us about an obstacle you overcame. Then, tell a story that outlines the situation and how you approached coming to a conclusion. " (Situation) My current company has very high turnover rates. ASK QUESTIONS. Patients can be rude or even downright aggressive. May 18, 2023 · Common questions about dealing with difficult customers with sample answers Here are some sample answers to common interview questions about handling difficult situations with customers: Example of a general question: 'Tell me about a time when you had to deal with multiple difficult customers at once'. Jan 7, 2020 · Outside of showing empathy, listening is the next most important way to deal with difficult patients. Implement the solution. Resistant patients. When you answer this question, talk about your relevant jobs, volunteer work, and education. Jun 24, 2022 · Here are a few reasons an interviewer may ask this question: 1. Situation: Provide the context of your story. If it did, good. Describe a situation when you had to meet a tight deadline. Is the patient confused. you faced an ethical dilemma. Q20. Be sure to describe what you learned from each one. Mar 10, 2023 · Example questions for nursing interviews. I truly believe that. Tell me about a time when you had to embrace change within a medical team or organisation. Life is a change, and yet we do not like it. Working with a difficult customer can be stressful and frustrating. How do you deal with a hostile patient? Share a situation when you managed a hostile patient and the steps you took to resolve the issue. Tell me about a time when you had to handle a difficult patient. Your initiative. You could mention a case where you reconciled conflicting priorities with the patient or their family or you needed to take extra time with an anxious or worried patient. Provide an example of a time you successfully persuade someone at work to agree with you. 5. How would you pacify an aggressive patient? This question assesses your reaction to a difficult situation. Jul 31, 2013 · Difficult interactions with patients can take up a disproportionate amount of a doctor’s time, resources, and emotional energy. Example: “During my time with obstetrics and gynecology at City Hospital, I remember a patient who was experiencing pain during pregnancy. Whether you own up to your mistakes. Tell me something you didn't like about your last Feb 25, 2013 · You need to show in your interview that you are comfortable being honest and self-aware and if you refuse to avoid all negative questions, it comes off as very disingenuous. Jan 17, 2024 · 5 What You Should NOT Do When Answering Questions. I found it really hard to get along with one of the colleagues. you experienced a conflict in the workplace. " This question is a favorite among hiring managers as it sheds light on your problem-solving skills, your judgment under pressure, and your ability to navigate complex situations. Sometimes, patients and families will How would you answer this question as a scribe since we can’t be involved in a patient’s care? I’m trying to brainstorm an answer to this but scribing is the only healthcare job I’ve had so I’m not sure how to go about it. There’s an old proverb that goes, “You have two ears and one mouth — use them in those proportions. Highlight your strengths. Tell me about a time you had to make a major change to your daily routine. Resist being drawn into the anger; detach from the situation and try to observe as a third-party person or bystander. Study with Quizlet and memorize flashcards containing terms like Describe a situation when you had to work closely with a difficult coworker. Tell whether your solution worked out. 3 More Sample Answers…. I was putting the finishing touches on it when it was just gone. Many “rude” patients you encounter may have some issue going on that you can easily solve. 7 sample answers to “Tell me about a time when you had to give someone difficult feedback” interview question. Oct 25, 2022 · He said that he thought a long-distance relationship would be too hard. All “Have you ever had to” questions should be answered positively. Retail Example. The examples provided below can serve as a foundation for creating your unique answers. Question: Tell me about a time when you had to deal with a difficult patient care scenario. Remember, some patients feel so utterly helpless that their bodies have betrayed them, their only defense is to try to manipulate the staff. Explain the "situation" you handled in one or two sentences. Jul 22, 2015 · Interview Tip: How did you deal with your most difficult patient? http://www. Question: When was the last time you had to have a difficult conversation with a frustrated patient or coworker? Identify a range of possible solutions to the problem. C – Conclusion: State how the actions resulted in a resolution of the conflict. What was the person upset about and how did you handle? What was the outcome? 7 example answers to “Tell me about a time you solved a problem” interview question. Time Management. Tell me about a time you had to deal with a difficult patient. When they approach, say: "I apologize for the wait. Keep Your Cool. Tell me about a time when you did not agree with your supervisor's decision and what you did in that situation. Jul 25, 2023 · Below you’ll find an example of 25 interview questions that could be used for an in-person interview. Tell me about a time you had to deal with a difficult patient. The older we become, the harder it is to adapt to changes–be it at home, or at work. Employers use this question to see if your skills are a good fit. Here are some steps to follow as you prepare and construct your answer: 1. Communication • Tell me about a time when you received negative feedback on your performance by a co-worker and how you handled the situation. Employers ask this question to learn more about how you manage conflict with co-workers, and to get a sense of your personality and how well you handle challenges. She needed more billable hours in that quarter to reach her financial goal. Mortified, I immediately called my professor to explain the situation and ask for a minor extension. Result: Describe the outcome of your actions and what the final resolution was, and discuss how the customer responded. Practice 31 Behavioral Interview Questions. T – Task: Point out the tasks you identified to solve the conflict. You can't tell me that you've never ever had conflict in your life with people you've had to work with in some capacity. Dec 5, 2023 · Published: December 5, 2023. Give me an example of a time when you collaborated effectively with other medical staff members. Patients must own the responsibility for change. (Task) As an experienced PM who comes from the tech industry, I find timely client follow-up to be mission-critical. To deal with them more effectively, try this quick method outlined in the video below by Dike Drummond, MD. Written by professional interviewers with 278 answer examples and 1436 community answer examples. Dec 14, 2021 · Answer Example. etc etc. The last one I remember was in my last job in a restaurant. General. Sympathize and acknowledge the anger. Example: 'In my previous position as a retail manager, I encountered a situation where the customer became frustrated with a price discrepancy between our online store and our physical store. The interviewer wants you to tell them how you went the extra mile. It’s also about your resilience, interpersonal skills and ability to handle pressure. The second approach is to spend extra time with that patient. ‘mmm’). For additional inspiration, our new guide includes five sample responses to this question and over 100 answers to all of the most common interview queries. Describe a situation when you had to motivate someone in work. If you’re standing with your arms crossed, rolling your eyes, tapping your foot, twiddling your thumbs, or Let me tell you about a difficult situation I had with a new project manager. I was suicidal too, but you should be proud of me that I didn’t do anything. Disclosing stress is a coping method, that’s a proven fact. With taxing patient interactions, it helps to follow this advice. Tell me about a time when a patient’s family was dissatisfied with your care. " "During University I lost a paper when my computer crashed. How you prioritize. 2. Jul 2, 2022 · Tell me about a time you have had to manage a difficult stakeholder – Example answers. The ways you deal with conflict, deadlines, and other work pressures. Notice they May 25, 2023 · S – Situation: Briefly describe the situation and context of the conflict. What was the scenario, what was the patient unhappy about and what did you do about it? Tell us about a time you had several things stacking up to do before leaving your shift, you realize you are shirt in time. Patients who are angry, frightened, or defensive can present with clenched fists, furrowed brows, hand-wringing, and altered breathing. Resist the temptation to rationalize with the patient at the very beginning. Opting for the first could make you appear dishonest. I was working the night shift in the emergency department when a call came in and we received 20 patients. For instance, if the position requires meticulous attention to detail and close monitoring of patients, and you’re very detail-oriented, emphasize that quality and how it helps improve patient care. The answer must show you empathise with patients and can think independently. Neuro - ask patient questions for orientation (name, DOB, where they are, what's going on, what year is it), ask to push and pull hands and feet, squeeze. How to Answer “Describe a Difficult Work Situation”: 1) Give background. Your communication skills. Your answer to this—and every—interview question should be relevant to the position you’re applying to, Goodfellow says. I will never forget the most challenging patient I mean he was such a jerk its easy for people to be crappy when they are in the hopital right they are not feeling well but this guy was just going out of his way he to make everyone miserable he complain about everything he was mean to the nurses he was mean to the doctors he Jun 30, 2023 · Describe the situation. Q21. Here's how you can use the STAR method to answer this question: Situation: Start by briefly describing the situation in which the incident Mar 6, 2024 · Over the years, I’ve developed a few go-to techniques for handling these interactions. A – Action: Mention the actions you took to accomplish the tasks. 1) Listen more, talk less. Dec 15, 2021 · One of the most important qualities an interviewer is looking for with regard to a difficult customer is a candidate’s ability to remain calm during tense interactions. Answer: Talk about your strongest personal and clinical skills. 2 Example Answer 2. “Integration” is the process of making something with disparate parts into a unified whole. I recall a situation from my last job of a supervisor. This is particularly relevant for taking small risks when interacting with the patient while, at the same time, facing uncertainty or ambiguity. This answer is too generic and lacks any specific example to back up the candidate's claim. 6. Speaking in an even tone is an important strategy to mention, as it typically prevents a situation from escalating too far. ” they don’t need to know when. Table of Contents. 94 . Nurses almost always care for multiple patients at a time, and dealing with a difficult patient can take up valuable time you need to accomplish other tasks. Tell me about a time when you were in a difficult situation and how did you handle it. Jan 4, 2024 · Focus on one or two measurable goals at a time, and be sure to acknowledge your patients’ successes along the way. Remain calm and commit to keeping your cool. For these questions the best way to answer is to: – Always say YES. " Why does this come in at #3 on our list of interview questions for nurses? Answering the question "Can you tell me about a time when you had to handle a challenging customer request?" requires preparation and utilizing the STAR response method. Tell me about a time that you had to deal with a difficult customer/patient. Dec 14, 2021 · Written by Rachelle Enns on December 14th, 2021. For instance, if someone becomes distressed in the waiting room, you can take them to a separate room to allow them to calm down. 1. We were short on staff, with only six RNs on duty. If the doctor is running late, ask the patient if you might speak with them a moment. This question wants to know how well you handle This section of the Curriculum will help trainees to integrate difficult patient care experiences regarding medical errors, disclosure of a new life-altering diagnosis, acute decompensation of a patient’s condition, or the death of a patient. 6 Tell me about a time when you had to deal with a difficult customer or client – Example answers. You listen to the patient carefully, explain the problem and offer a solution. fu ap ne xo sc ox dr sb vj ck