Windows hello face this option is currently unavailable fix windows 11 and nothing I do works. Hence, apply the following steps to resolve it quickly on your PC. You might have a work or school account connected to that device. Choose "Windows Hello Face recognition setup not working" if you are given this option. msc and click OK. Feb 1, 2022 · My Windows 11 stopped accepting my finger-print to sign in (probably after a Windows update). Disconnect them all one by one. If Windows Hello is not available, you will see a message: Windows Hello Face. Hello, I use a Huawei Matebook 13 i7 from 2020 and I get the following message when I try to unable Hello Face : This option is currently unavailable - click more to learn. Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. See fixes here for Windows Hello Face Recognition: Mar 2, 2022 · In settings, Windows hello options for the PIN, fingerprint and facial recognition all read "currently unavailable, try again later". Nov 29, 2021 · Hello! I have an HP Envy x360 with Windows 10 (latest version). Hi, I'm having trouble with Windows Hello sign-in options on my PC. Check if the Windows Hello option is now working. I then did a system reset (fresh install Windows 10) and Windows Hello seems to have gone offline. . Fix Windows Hello Not Working on Windows 11. Mar 22, 2020 · Hi Dan. I have bought the PC with genuine Windows 11. 1-Restart your computer while holding the SHIFT button 2-The Advanced Startup menu will open on the boot. I am using Microsoft Surface Laptop 2 with Windows 10 Pro. You can check for the updates from Windows Update in the Settings application, if your Windows it's up to date, now we can proceed. _____ Jun 19, 2021 · Hello Pi3e, I'm John an Independent Advisor and a Windows user like you. 3 Ways to Windows Hello - "This option is currently unavailable" So I have a particular user who can't use Windows Hello at all. Please try to toggle off "Require Windows Hello sign-in for Microsoft accounts", Jan 18, 2025 · Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable Fingerprint Recognition Option in setting shows option is currently unavailable. Sep 22, 2020 · I just purchased a ASUS Zenbook Flip S and Windows Hello worked when I set up my laptop, however right after setup, Face, Fingerprint and PIN sign-in options all say "This option is currently unavailable". Here's a step-by-step guide to resolve these issues. Right-click on the Start icon and choose Run. **Select Update & Security **Click on Troubleshoot 2. Read detailed guide at https://www. Related: How To Fix Windows + Shift + S Not Working In Windows 10 Jan 10, 2024 · If all of the above steps are successful, you can try resetting the Windows Hello for Business PIN on the affected device. Is it anything to do with that Dec 11, 2024 · Conclusion. On the Services console, scroll and right-click Windows Biometric Service. Getting the latest driver, checking for possible updates, and adding a new fingerprint are all viable solutions that might make fingerprints work in Windows 11. I'm back on an Insider build now but the problem started when i put a fresh retail Windows 10 on. Press Windows key + R key together from the keyboard. Windows Hello Biometrics and facial recognition can suddenly stop working with a message that states that “This Option is Currently Unavailable”. Select Start > Settings > Windows Update > Check for updates. Click the [Start] icon ①, then select [Settings] ②. It should now work properly. Now the Hello sign in options all show "This option is currently unavailable" - so I cannot change anything. Look for the "Windows Hello Face" section. This has never been the case ever on my computer (Acer Spin, Windows 10), only the Windows Hello Face interface was ever unavailable. Jul 19, 2024 · 5 Best Windows Hello USB Fingerprint Readers for Your PC A Windows Hello USB fingerprint reader can make the mundane task of logging in to your Windows PC an easy and convenient affair. I have gone to the Lenovo site to install drivers to try and get everything updated. -Configure Windows Hello. Aug 28, 2023 · I can't set up, remove or modify my Windows Hello sign-in option. I only set up PIN and Fingerprint during setup and I can still sign-in with them no problem, I just can't access them in settings. 3-Go to Troubleshoot. Aug 17, 2019 · If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the upgrade process, Windows Hello may fail to perform. kapilarya. reflectormedia. In Settings, each of those services says "This option is currently unavailable", and Facial recognition and Fingerprint recognition both say "Something went wrong. Nov 14, 2019 · Hi - I used to have Windows Hello Face running on my Surface Book with no problems. uninstalled. About Windows Hello, you must select the camera or fingerprint reader. Any advice would be very much appreciated. Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. Click to “Learn More” and see message: We couldn’t find a camera compatible with Windows Hello Face Oct 17, 2022 · If the option is greyed-out, click “Change settings that are currently unavailable” first to allow administrator access so that you can make changes to the available options. "We couldn't find a camera compatible with Windows Hello Face. I ended up removing the PIN and now it says that this option is currently unavailable, try again later. " Also all the options to change my pin, add a fingerprint, etc are all greyed out. 3. Add a registry entry. When I try to setup Hello I get "We couldn't find a camera compatible with Windows Hello Face". Dec 28, 2019 · If the camera is not recognizing your face due to small changes, I would suggest you to kindly remove existing face ID and add your current face ID. https://out. 1 user ME. Oct 8, 2024 · For the love of god and everything holy above please help us fix this issue this is getting so frustrating!! I'm suffering from this too. May 15, 2024 · Hi, I am Dave, I will help you with this. Mar 30, 2022 · Hello, I have a Windows 11 laptop with a fingerprint scanner and windows hello as a way to sign in. reinstalled. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Jan 17, 2025 · Navigate to Accounts > Sign-in options. Ensured all device drivers were up to date Jul 17, 2022 · The Ngc folder is saved in the Windows folder and is where the PIN information is stored. When I clic on any of these options, it says "Something went wrong. I went into the settings it says that this option is currently unavailable and that "something went wrong, try again later. You may need to reregister your Hello options if needed. Reinstall the biometric driver. please help thx Nov 30, 2024 · windows hello security key/face/fingerprint says "this option is currently unavailable" ive installed latest drivers. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. I have the message stating for windows hello face, fingerprint, and hello PIN "This option is currently unavailable- click to learn more" and when I do click "this device doesn't meet your organization's requirements for Windows Hello". Jan 10, 2025 · Method 2. Log in is working with the fingerprint for window 10 but when i downloaded window 11 my fingerprint option grayed out. Uninstalled and reinstalled Windows Hello Face. Try the following and see if this will help fix the problem: 1. With simple solutions like signing in with a password or using the "I forgot my PIN" option, you might be able to resolve the issue. Renaming the NGC folder using the command prompt should remove all PIN settings and fix the problem. Aug 6, 2020 · Harassment is any behavior intended to disturb or upset a person or group of people. Jan 11, 2022 · Harassment is any behavior intended to disturb or upset a person or group of people. If you might say “is this a work pc” or “are you using a work email or organisation email” no, this is my personal laptop, and using my personal gmail. User your work or school account. Understood, what triggered it to stop working after the update windows 11 . The same day, I went to go check my password to change it but then saw that under the PIN(Windows Hello) bar, it said "This option is currently unavailable". Try using Windows Hello fingerprint authentication again. com/windows-hello-not-working-in-wi Oct 2, 2022 · I went into my sign-in options in settings and found that under facial recognition, fingerprint recognition, and pin it says "this option is currently unavailable. Try again later". windows hello pin this option is currently unavailable this setting is managed by your organization domain,windows 11 and windows 10. Run Hardware & Devices Troubleshooter **Press Windows+I to open Settings. 2. I look forward to helping you. All Windows Hello sign-in services - Facial recognition, Fingerprint recognition, and PIN - remain unavailable. Previously, I could use facial recognition and fingerprint login, but now they are showing as unavailable Here’s what I’ve tried so far: Checked for Windows updates (everything is up to date) Updated biometric drivers in Device Manager Jul 29, 2024 · For instance, many saw the We couldn’t find a camera compatible with Windows Hello Face in Windows 11 when their camera didn’t support facial recognition. Jan 29, 2024 · Through my Microsoft account, I enabled Windows Hello so I can log in (I even reset it a few times), but through my settings Windows Hello still says "This option is currently unavailable". Feb 3, 2022 · PIN (Windows Hello) (Windows 11) - This option is currently unavailable I had an issue on my personal laptop where my organisation required that I change my pin. Under "Windows Hello PIN", click on "I forgot my PIN". Does it have update that help restore camera to its full functionality? Sep 2, 2020 · 1. I tried all different things suggested on this forum without any success. Mar 11, 2025 · Installed new drivers for my motherboard and windows 11 upon sign in to my pc says my pin is unavailable. I've done a search and tried the following things: Uninstalled the camera in Device manager, restarted and reinstalled. Oct 11, 2024 · How do I fix Windows Hello face recognition in Windows 11? 1. Oct 15, 2024 · This computer comes with a fingerprint and facial recognition, but when I go to set it up in Miscrosoft settings -> accounts, it says that fingerprint and face ID is currently unavailble. Nov 30, 2021 · Fingerprint reader not working on Windows 11: "This option is currently unavailable" I recently got a Dell Inspiron with Windows 11 preloaded. 2. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you. Adding the following registry entry might help fix the Windows Hello Fingerprint “This option is currently unavailable” in Windows 11. Use the tricks below and fix Windows Hello on your laptop. However, recently I haven't been able to sign in any other way except for the pin. When i go into Sign-in options it says “This option currently unavailable”, I went into the device manager and removed the facial recognition driver so it can re-install hoping it would resolve the issue but no dice. Aug 11, 2020 · Windows Hello - This Option is currently unavailable. Try again later. Jan 19, 2024 · 🔐💻 Windows Hello Fingerprint - This Option is Currently Unavailable (WINDOWS 11 FIX)Encountering the error "Windows Hello Fingerprint - This Option is Curr Feb 18, 2023 · Thanks for reaching out. " Underneath there is an exclamation mark with "something went wrong. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Try again later", continue reading below to fix the problem. Jan 6, 2021 · Windows Hello Currently Unavailable I recently just got a new HP Spectre x360 and I set up the Windows Hello Face sign in option but it won't let me improve May 15, 2024 · So far, nothing I have tried has made any difference. This solution also works Apr 4, 2023 · Install any available updates. Someting went wrong. pchelps Dec 7, 2024 · I've just recently fixed the "This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. (I wonder what currently means?_) Jul 15, 2024 · I recently bought a Lenovo Yoga, but when I try to set it up Windows Hello Face and Fingerprint, it says "This option is currently unavailable",Below, it says "We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint ". Regards. Then restart the computer and see if those options are now back available. It says "this option is currently unavailable" for face recognition, fingerprint recognition and PIN. Locate the Hello, webcam, and fingerprint drivers individually and right See full list on windowsreport. And it's showing like the attached pictures. i need to use a usb fingerprint scanner. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) Aug 11, 2020 · Hi Experts, Yesterday we have bought two brand new HP Envy 13 AQ1013DX and as per our normal procedure installed Windows 10 Pro 2004 and Joined Domain and everything installed and configured as per our requirement. When it perfectly working prior to the update. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and Encountering the “This option is currently unavailable” error can be frustrating. windows 11 version 23h2. You can do this by following these steps: Open the Settings app on the affected device. It also says that "we couldn't find a fingerprint scanner compatible with Windows Hello Finger/Face ID" May 27, 2020 · My Windows Hello Face was working perfectly until recently both my Windows Hello Face and the Windows Hello PIN stopped working, so I could only use my password to sign in. There can be many reasons for the feature failing to work. Try resetting Windows Hello settings: Open Settings, select Accounts > Sign-in options. Before delving into system settings, the first step is to verify whether your device meets the hardware requirements. This article has provided exceptional solutions to resolve the "Windows Hello PIN this option is currently unavailable" problem. Jan 16, 2025 · If all of the above steps are successful, you can try resetting the Windows Hello for Business PIN on the affected device. If your device does not support Windows Hello facial recognition, consider upgrading to a model that does or using an alternative sign-in method. If you go to Settings > Accounts > Access Work or School, do you have any work or school email address listed? If so, click on it, then click disconnect. You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. The cause can range from a particular Windows update to an incorrectly configured Group policy. Jan 30, 2025 · Hey, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Click on the Windows Icon type "Get Help" and click on it. Let us know how it goes. " The Windows Hello Face works, but it just doesn't recognise me. The last Windows Hello option is the pin, which works. ” So how to resolve it successfully? Here this article will give you some useful ways. Windows Hello face recognition is a cool feature in Nov 28, 2024 · The issues you’re facing—Windows Hello sign-in options being unavailable and the "some of the settings are managed by your organization" notification—suggest that your system settings may be influenced by a group policy or account restrictions. Aug 24, 2021 · Harassment is any behavior intended to disturb or upset a person or group of people. Under Windows Hello Face, click Delete. I'll be glad to help you today. Windows 11 Hello Facial Recognition is more secure than most of the facial recognition technologies used on devices these days and it requires a webcam with Infrared capability The options to improve recognition and to remove this sign-in option are greyed out. Threats include any threat of violence, or harm to another. And I can't even use Windows Hello on my PC though it's compatible. Whats funny is on a Windows 10 box i was able to setup just fine but I May 18, 2023 · Hello! My name is Mostafa, and I will try my best to assist you with this so that you find a satisfactory solution. Enable Windows Hello Sign-in Options How To Fix Windows 11 Fingerprint Not Working. If you’ve set up multiple sign-in methods, like a password, a PIN, and Windows Hello, Windows will show those options at the sign-in screen. My name is, Zadee. The camera is working. 5 days ago · PIN (Windows Hello) (Windows 11) - This option is currently unavailable I had a problem with my personal laptop, my organization asked me to change my PIN after it didn't recognize my face and now it won't unlock with my face, so I had to remove the PIN, now it says this option is currently unavailable, and I can't set up any of the Windows Oct 10, 2023 · The success was short-lived and as soon as I put my PC to sleep to ensure that I could sign in with a fingerprint, the option was gone and the "This option is currently unavailable" came back. Click on "Accounts" and then click on "Sign-in options". I’m sorry that you are experiencing this issue. Usually, this problem is caused by a corruption in the Windows Hello settings. Which is great cause I can’t check my email since my pc is bricked basically stuck in the Lock Screen. Hi Experts, Yesterday we have bought two brand new HP Envy 13 AQ 1013DX and as per our normal procedure installed Windows 10 Pro 2004 and Joined Domain and everything installed and configured as per our requirement. Once you get a response, choose "Windows Hello Camera Issue". If you are referring to the remove option by going to settings > accounts > sign-in options, as you can see in the image I posted the option to do that is grayed out so I cannot do that. nothing is working. Type regedit and May 11, 2020 · Hi,I recently forgot my windows pin password and I wanted to reset it but it says (This option is currently unavailable) and when I press the button where it says Tap or click here to fix it,it gives It sounds like your facial recognition (windows hello) is currently unavailable on Windows 11 Insider Dev channel. The system reset was my last resort, I am not sure what I should do now. Therefore, you will need to transition from a local account to your Microsoft account in order to utilize other sign-in options. We couldn't find a camera compatible with Windows Hello Face. I removed a driver Jul 22, 2023 · Hello, this is Emily. Aug 12, 2019 · After that, on the Start button, then on Settings - Accounts and finally on Login Options. Nov 27, 2024 · How To Fix "We Couldn't Find A Camera Compatible With Windows Hello Face" On Windows 11we couldn't find a camera compatible with windows hello facewe couldn Having trouble with Windows Hello on your Windows 11 system? Worry not – we've got the solution you need! In this video, we provide effective fixes for the c Sep 16, 2023 · So I simply uninstalled the previous one from the "Optional Feature" option, then restarted and installed again. Feb 25, 2025 · Windows Hello Sign-in Options Not Working. Jan 4, 2024 · Hello, im trying to setup Windows Hello in Windows 11 for a cloud software that uses facial recognition. PIN used to work now doesn't "This option is unavailable". First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Locate the Ngc folder and delete it, after that restart the computer and try to reconfigure the Windows Hello input methods. I'm an Independent Advisor and a Microsoft user like you. I also have the "Facial Recognition (Windows Hello) installed in my Dec 5, 2020 · Before to try some solutions try updating your Windows 10 to the latest version. Check and Update Your Windows 11 Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. Sep 10, 2020 · 9. Aug 20, 2020 · Hello Sai, I'm Jin, a fellow Windows 10 user and an independent advisor. -Select remove to remove the face scan or fingerprint reader. Option 2: Restart Biometric Services. Method 3. When facing the “Windows Hello PIN this option is currently unavailable” issue, try switching to a local account for a repair. It is suggested to take the following steps: Check and update your Windows to the latest version: Select Start > Settings > Windows Update > Check for updates. Try using the Registry editor, follow the steps below:. updated to the most recent windows 10. He's changed devices along the years and he always got "This option is currently unavailable" when trying to log in with Windows Hello on all devices, making him revert to logging in with his password instead. " below that. Any ideas on how to resolve this? I cleared the TPM but no luck. I have this since I bought this laptop 5 months ago. I tried to set it up again in settings but it says that "This option is currently unavailable", and then "Something went wrong. Every single Windows Hello option shows as "currently unavailable. For the past couple of months my Windows Hello has not been working - fingerprint scanner/pin/face recognition doesn't work, and under sign-in options, for all the Windows Hello features it says 'This option is currently unavailable'. See if the camera will be reset and would now work. After the restart, go to settings > Accounts > Sign in options > Setup Windows Hello Facial recognition again. Using Windows 11 HOME. What steps should I try in order to fix this issue? May 29, 2020 · Hello, my Windows Hello Fingerprint and PIN have recently stopped working. Device configuration profile -> Settings Catalog -> Windows hello for Business Options-> everything turn on and applied to user or machine group: "This option is currently unavailable" on the test machine Turn on convenience PIN sign-in -> turned on and applied to user or machine group: "This option is currently unavailable" on the test machine. If you are unable to use Windows Hello features like facial and fing This video will show you how to fix Windows Hello not working in Windows 11. The biometric device is malfunctioning: When Windows 11 face recognition is not working, you should check whether the biometric device is working fine and if other conditions are favorable. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. It says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. 1. 4. Oct 20, 2021 · Windows Hello Fingerprint-This Option Is Currently Unavailable. Something Went Wrong - Windows 11. This has been going on for 3 months now, so trying "later" is definitely not working. com/c?o=21273123&m=17686&a=498500&aff_sub1=O7ya1IyuskY&aff_sub2=Native| Try PC HelpSoft Driver Updater here: https://store. What would be going on? Feb 4, 2025 · Windows will automatically re-install the drivers for your PC during this restart. Login invalid because I need to use a work/school account - I don't have one. Click to “Learn More” and see message: We couldn’t find a camera compatible with Windows Hello Face In this video, we are going to learn how to fix Windows Hello not working on Windows 11. When I click it, it also says "Something went wrong, try again later". Once you open Run dialog box, insert services. Here are several common scenarios and troubleshooting steps that may resolve the issue. What Hi, ever since ive downloaded windows 11, these option were always unavailable. com Nov 21, 2022 · If you can't add a Windows Hello PIN in Windows 10/11 because the PIN option is grayed out or unavailable with the description "Something went wrong. I'll be happy to assist you today. When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. Checked the TPM hasn't been disabled Mar 31, 2023 · Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. -" problem on my HP laptop. May 4, 2024 · Method – Check Settings for “Windows Hello Face” Settings > Accounts > Sign-in Options. Feb 1, 2020 · I did that and the network issue got fixed. I know it. But now windows hello does not work. May 3, 2024 · Method – Check Settings for “Windows Hello Face” Settings > Accounts > Sign-in Options. In Get Help type "Windows Hello Face Camera is not working", press Enter. Aug 3, 2022 · Checking for Windows updates might fix issues you're having with Windows Hello. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. Ever since I got my computer set up I can't seem to get my windows, hello to work on my PC. I understand that Windows Hello sign-in options is currently unavailable. Mar 21, 2024 · Windows Hello Face This Option Is Currently Unavailable Windows 11 | NetSavantsWelcome to NetSavants! In this troubleshooting guide, we'll address the issue Oct 22, 2024 · When trying to add/change Windows PIN, you find an issue of “Windows Hello PIN, this option is currently unavailable. I've gone into Device Manager > Biometric devices and uninstalled Facial Recognition (Windows Hello) Software Device, restarted the laptop to prompt a reinstall of the driver, but the problem still persists. Restart the computer, then go back to the login options, click Settings under Windows Hello Face, and follow the prompts to reset facial recognition. But it's not installing and can't even cancel. I feel like I've tried everything- here's a list of what I've done so far to try and get things back up and running. Mar 15, 2020 · For some reason, it says that Windows Hello Pin and Finger scan are not available on my device. I have gone to look at the sign-in methods on the laptop and all say "This option is currently unavailable". Oct 13, 2024 · In this informative video, we will guide you through the process of resolving the "This Option Is Currently Unavailable" error associated with Windows Hello Jul 25, 2020 · My Windows Hello Face was working perfectly until recently both my Windows Hello Face and the Windows Hello PIN stopped working, so I could only use my password to sign in. If it’s absent, your device may not support this feature. Select the option you want to use to sign in. I've troubleshooted my device, and I have the latest Windows updates. Nov 27, 2024 · Harassment is any behavior intended to disturb or upset a person or group of people. This option is currently unavailable - click to learn more. Dec 12, 2023 · Way 2: Switch to a Local Account. " I never had the option to use facial recognition in the first place as the LG Gram has no IR camera, but was able to try to add another fingerprint a week ago. Jan 16, 2025 · I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! But I AM singing in with MY pin **** whatever each day. I get two messages:1. Oct 24, 2023 · Windows 11 now requires users to sign in to Windows Hello using a Microsoft account on the device to enhance security. When I am trying to set up Windows Hello (Fingerprint, Face, and PIN) all these opt In this video, we are going to learn how to fix Windows Hello face recognition not working in Windows 11. How do I resolve this issue? Thank you for any solutions. Aug 13, 2021 · This option is currently unavailable - click to learn to more. Restart your computer. Try to reset the pin and when I do it says well send a code to your outlook email. Strangely, it allows me to sign in with my old PIN even though it says the option is currently not available. Try FIX IT GO TO FIX and it asks me to SIGN IN but when I use my Personal Account it says you can't sign in here with a personal account.
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