Outlook asking for authenticator app Presumably because it was not finding the matching account in the app. microsoft. Perhaps one of the recent changes requires the use of MS Auth app. Need ability to use email or text message. However since I don’t have access to my old phone (which has the authenticator app), I can’t access my Outlook account. So I downloaded the Authenticator and logged in to my account on there, but it says to open an Authenticator app to continue even though I’m currently on Microsoft Authenticator. . Apr 6, 2021 · I want to update my recovery email address (not my main one) but when I log into Hotmail and try to change it, its asking me to approve a sign-in request on my Microsoft Authenticator App but when I re-installed the App on my new iPhone the app asked me to add an account, so I select 'Personal' then I'm given the option of either scanning a QR code or signing in with Microsoft. The MS Authenticator app is asking that you verify your identity by using the MS Authenticator App. This occurred after switching to a new phone. I cannot access my old authenticator app because my old phone is broken, so I need help getting into my account on my phone. I have never used an authenticator code I tried to contact the company admin and they confirmed that no authenticator app has been added to those users. What an awful experience. It forced me to download MS Authenticator app. Is there a reason why other Authenticator apps are not possible to be used in this case? Other tech companies allow other authenticator apps without any problems. The authentication app kept telling me to open the authentication app and enter the code even though I was ALREADY IN THE AUTHENTICATION APP! So stupid. Apr 16, 2023 · It got switched ON but I turned it back OFF (from azure AD). Feb 14, 2024 · I am surprised and wonder that I opened authenticator app for the code to access my outlook and the app itself asking the code. Select Sign in from another device. Jan 4, 2022 · I can’t login to my emails on outlook as it said I had to open Microsoft Authenticator and login through there. not migrated from on-prem. Oct 10, 2024 · Alternate Sign-in Method: If the Authenticator app is not working, try using another sign-in method, such as receiving a code via text message or email, if available. This situation may happen if you added your account in the Authenticator app in previous. Phone number and alternate email address aren't sufficient and they're forcing all to add 1 more (auth app). See full list on support. The logic should be: reset password -> Outlook prompt for password -> you input password -> but more information is required (i. stuck in this limbo and have not Client is Outlook 2008 CTR fully up to date. Feb 1, 2024 · Hi William, Thank you for posting in Microsoft Community. On your remote screen, sign in using your work or school account credentials. Agreed that in some cases the Outlook password prompt issues could be resolved by enabling modern authentication for Outlook clients using registry keys. I’m trying to log into Outlook on my laptop and new phone, but the two-factor authentication page shows up, as I’m supposed to use the authenticator app to verify my login. 😐 One time I got a notification to approve the sign-in request, but as soon as I clicked it, it said "we ran into an error, try again" and "phone sign in and two step verification failed. Jan 6, 2022 · Microsoft Authenticator app . Mar 7, 2023 · Hi @Mohamed jihad bayali ,. This happens on any machine and also I get asked to generate a new App Password for Hotmail Connector (used to keep calednar sync'd in work) on a daily basis. I am trying last three days but not able to crack. I do understand your concern here, yes, Microsoft recently made changes to security default and enforce all Microsoft 365 business users and the Outlook mobile app that requires users to set up Microsoft Authenticator for added security. If you cannot access your account via browser, please contact your Office 365 admin and disable MFA for you and remove the lost device. seriously what the hell. It is really frustrating to me because, I need to access my outlook, teams and other apps associated with my organization. I went on the authenticator app and it no longer had my email in there I'm trying to add my email back as a new account and the Authenticator app is asking me for a code FROM THE AUTHENTICATOR APP. : use Authenticator on your phone to approve this sign-in). Sep 9, 2021 · I went to Outlook on desktop > clicked my initials at top right of screen > view account > security info > Add sign-in method > selected Alternate phone > entered mobile number then selected “text” > it sent me a code to my phone > entered code > tried to get into outlook on my phone again, which took me the Authenticator app > click the Jan 14, 2023 · Hi Mia, our emails began prompting us to use the Authenticator app in order to access our inboxes on desktop. For additional information Common problems with the Microsoft Authenticator app. When you try to add the account to the app again, it will ask you to get verification code from the Authenticator app. I need solution urgently for this issue. ) I've generally used the web version of Outlook which works fine but I want to use the full Outlook client instead for fun. When I open the app, it first asks for authentication using the Microsoft Authenticator app Sep 21, 2022 · App kept going in circles repeatedly. e. However, Outlook repeatedly asks for the password. is there a way to reset it (eventhough the status is no authenticator has been added)? Aug 22, 2022 · 11-30-2023 Latest Microsoft Authenticator App for Android I still have the same problem. I just needed to log into my outlook mail. ) Make sure that you don't have an account added in the Authenticator app when doing the procedure and also clear the cache on your browser. Sep 30, 2020 · I need to sign in to my Microsoft Outlook Mail Account (mail provided by the school), but after I sign in with my user name and password it asks for varification with the Authenticator app. I download the app and try to log in, but it again asks for an authenticator code. 64) on my Macbook (running Monterey) is not working anymore. So I should open the Outlook mobile app while I'm in the Outlook mobile app??? This message suddenly appeared. Feb 7, 2024 · Trying to get access to my email but in order to log in, it asks me for an authenticator code from the Microsoft authenticator app. When I go to *add account* on my Outlook app and enter the requested email address for which I have Microsoft 365, instead of having to authenticate the sign in via the Microsoft Authenticator app, the sign in completes successfully without asking for anything in return (meaning: no Microsoft Authenticator authentication needed and no password Aug 16, 2019 · Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. (I had deleted the Microsoft Authenticator App and the Outlook Mail app because there wasn't any storage space remaining on my phone. I try using aka. This was supposed to go in effect on Sept 30. Aug 30, 2022 · Since this morning, the Outlook app (version 16. Tenant is native cloud (i. I've reviewed our conditional access policies that these users would apply to and we have that they need to use an approved application. Adding to that, you need to confirm if you are the only users affected in case it has to do with the default security settings. " Mar 22, 2023 · When I go to my Outlook mobile app on my phone I have to sign in. I get a screen: "Approve sign-in request - Open your Outlook mobile app, and enter the number shown to sign in. If that's the case, I don't know how to turn off the prompt to use MS Auth app. To better understand and investigate your issue, could you kindly confirm the following: Jan 11, 2025 · Hello, I recently got a new phone and I found that it had signed out of my outlook and authenticator accounts and when I tried to access my email to sign in, it asked for authentication where it opened the authenticator app, displayed a code, and asked me to put it into my authenticator app. Jul 28, 2023 · No matter how much they contribute to open source deep inside they are against it. Dec 11, 2024 · Based on your description, you don’t have a Microsoft Authenticator account for the school email, but when trying to log in, it’s asking for you to verify on Microsoft Authenticator app. Open Authenticator, and then select > Add work or school account > Sign in. " My goodness I see this code in the Outlook mobile app. Later you removed the account from the Authenticator app and your account is no longer added in the app now. i think it can solve our issue, the fix accoring to the video is to switch the client from basic to modern authentication. If you are end user or if you are admin but other user has admin rights, it is suggested to contact your admin and ask admin to re-register the Authentication method for your account. On the remote screen, open the Sign in to your account page and enter the code that you see in Authenticator. Desktop is Windows 10 2004 fully up to date. Fast forward to two weeks ago, and now I am being asked to enter my authenticator generated code EVERY time I login to Outlook. Eventually, after multiple errors and cancelling out, the outlook app magically appeared to have been set up. Good day! Thank you for posting to Microsoft Community. Based on my search results, it seems like you’re stuck in a loop where the Authenticator app is asking you to authenticate using the app itself. com. one of the actions that prompted this is when trying to sync sharepoint documents to PC (adding a folder to PC). I download Authenticator -- Authenticator then tells me to open my Authenticator app to approve the sign in request. ms/mfasetup but again it asks me to log in and use my authenticator code. Sep 28, 2023 · I wentt to Entra, set up an Authenticator policy to Exclude a specific user group from Authenticator and allowed all users to use SMS but i doesn't seem to work or i am not doing it right and i am having partner users who can't load authenticator being essentially locked out. Jun 30, 2020 · When signing into Outlook using their Exchange account, the users are prompted to download and install the Microsoft Authenticator app but I'm not sure why that is. com Outlook Mobile was prompting to "switch to authenticator" and then once we were IN authenticator it offered the same prompt to "Switch to authenticator" again, endlessly. I’m sorry to hear that you’re having trouble accessing your account. Jan 5, 2025 · I just got a new phone and am trying to log into my school email address, but when I try to log into the authenticator app, it asks for the number code. Jan 19, 2024 · Dear Scott J112,. Apr 3, 2023 · When I went to try and sign back in, it asked me for a code from the authenticator app. mffxjiyv zato lyifnbfh cdcdsi bnjnrl zcjvg wbsn qpx mlkkh raf